Our current lead time from online enquiry to free quote is under 4 hours as a rule.
Can I call during business hours to monitor the progress of my order?
We are always happy to talk to our clients on the phone. Our number is 1800 262 383. Please be aware that calling in the midst of the day may result in unavailability and morning is best.
Where are we located?
Danterr is an Australian built business with the capability to serve clients from all over Australia and in certain circumstances internationally. Our head office is located in Coastal Victoria, but we have sales reps in different states to accommodate our customer and freight needs.
Do we have an e-catalogue?
Are we committed to green / renewable energy?
We are committed to growing interest in green alternatives to concreting accessories. Adaption to green products in building/infrastructure is slow, but we are committed to educating our team and clients of the better alternatives for their project.
Can I book an appointment / zoom with a salesman regarding a big order?
We love to talk to our clients and can always facilitate a zoom call for the needs of any project, product, or enquiry. Before organising a zoom appointment, please contact us via phone or email to ensure we have background for your enquiry and we are able to allocate the appropriate time for your enquiry also.
Do you import products?
While some of our products are imported, we have a team of reps who are constantly looking for the Australian made alternative to the products our clients know and have come to love.
What are your credit options?
Scroll to the bottom of our website and look for the heading “Credit Application” or click this link to go straight to the application. https://www.danterr.com/wp-content/uploads/2021/10/Danterr-Credit-Application-Updated.pdf
Where can I find your Sales Policy and Terms and Conditions?
Scroll to the bottom of our website and look for the heading Danterr Terms and Conditions of Sale Policy, or click this link to go straight there: https://www.danterr.com/wp-content/uploads/2021/04/Danterr-Terms-an-Conditions-of-Sale-Policy.pdf
Where can I find your refund policy?
Page 2 of Sales Policy Terms and Conditions.
How do I find careers at Danterr?
Our positions will always be advertised on LinkedIn.
Do you export any or all of your range?
We are happy to quote international orders in certain circumstances but may not always be able to keep freight charges low.
How do I know your product meets Australian Standards?
Check the product TDS / SDS. Read our product blurbs and enquire via the website contact form for further enquiry.
Can we order something that is not in your range, but relevant to the industry?
We will ALWAYS do our best to accomodate the needs of our clients. Simply send through an enquiry and we will see what we can do. Should we not be able to source the product we will do our best to recommened the correct supplier.
How do I work out how many spacers I need to purchase?
We work on a general rule of 2 x spacers per m2.
How do I work out how much tie wire I need?
We allow 2 x coils of tie wire per tonne of steel.
How close can Hydrotite be installed to the surface of the concrete?
100mm cover is required from the edge of the concrete.
Do you need to pair Hydrotite and Leakmaster, or can it be bought alone?
It is recommened to pair Leakmaster with Hydrotite as irregular changes in the work surface could decrease effectiveness of the adhesion.
What size deform bar can Nevosafe cap
8mm – 40mm bar.
What diamond blade do you recommend for hard cured concrete
Blue CX Range of blades.
What diamond blade do you recommend for Asphalt
Blade AX Range of blades.
What sizes do Connolly Expansion Joint Systems come in?
100mm, 125mm, 150mm & 200m x 3m long.
Do you have a trusted freight service?
We operate with third party freight teams and have good partnerships with our frequent use companies. We are looking to upgrade our services and will release more information on this is 2022.
Can I pick up my order? If so, what is the process for this?
Yes, you can pick up your order, subject to warehouse availability. To do this, you must first speak with your sales rep and organise a quote that reflects warehouse pickup.
Adequate time must then be given to our team for the warehouse to pick the order and have it waiting for you. Do not arrive on site to collect your order until you have been contacted by a member of the team.
Is freight still a charge no matter how much I spend?
Although there are circumstances in which freight shall be free, often concrete accessories can be heavy or require extra safety steps for site approval. Therefore, freight will reflect these circumstances.
Can you transport dangerous goods?
Yes, we can transport dangerous goods. Please note in most circumstances this will cost more.
Is it possible to order same day delivery?
Danterr can offer same day delivery in some circumstances however, this is subject to stock availability, freight and logistics lines and delivery cut off times. Same day delivery will incur a larger freight charge than normal.